Team Meeting Review

Hi ladies,

We had a great meeting last Thursday!  Here are few key points to recap as well as a few more things we wanted to go over:

*Please put any nice dish towels and/or washcloths on the steps for Dr. Putt to take home to wash.

*We have generic Rimadyl which is in the computer as Carprieve.  The Carprieve is on the shelf in the lab next to the Rimadyl.  Please dispense Carprieve for all neuters/spays as well as any other patient you are comfortable with.

*PHCP’s are now in the reminder system.  It will remind our clients as well as us of when their package is going to expire.

*Try to coordinate reminder dates for patients.

*If we get a prescription request from an online or nearby pharmacy please give the info to Erika along with the patient’s chart that they want the script for.

*We only need to write pertinent information on the surgical sheet for each patient on the things they need done that day.

*Make sure to give me time off requests for the summer time asap.

*Triple check medications. Make sure it is the correct medication, right directions, right quantity, right patient.

*Triple check charges!  Make sure all charges are inputted, including lab charges and meds.  When the doctor comes out of a room and gives technicians the chart, the techs put in ALL charges, meds, etc., finish up in the room then take the client and patient to the receptionists and hand them the chart so they can check out the client.  This will help limit mistakes, confusion, etc.

*Make sure to try and follow through from start to finish to eliminate confusion and mistakes.

*Make sure to tell all clients that there is a charge for fecals.  If you hand a client a container, tell them the fee to submit to the lab is $33.  You can either pre-pay or pay when you drop off the sample.  Do not send a fecal into the lab with out payment.

*Stay on top of packs.  Make sure they get put into the autoclave and run it.

*Pooper scoop outside daily.

*Stay on top of weekly and monthly checklists during down time.  Manage your time well. We need to keep the clinic in tip top shape.

*People need to make sure all the nitty gritty fine details are completed every night before going home.  Two people need to stay together to close.

* Dianna will be doing rehab on Tuesdays, Fridays and every other Monday.  See the schedule if needed.  Let’s advertise rehab more!  We could be helping so many more of our patients!  Weight loss, sporting dogs, hunting dogs, injury, post surgical, neurological, etc!

*I have put together a new cage card that we will implement.  Please familiarize yourself with it.  Circle “See Chart” in any location that info is not documented on the cage card, the info is in the chart instead.  We need to keep all cage cards.  They need to be documented well for AAHA.  They view the cage cards as extremely important and part of the patients file and medical history.

*Last, but certainly not least, great team work!  We need to focus on communicating well with each other.  If you are frustrated then communicate your frustrations professionally to whomever you may be frustrated with.  Use a frustration card, if needed.  You can always come talk to me with your frustrations.  I can not help if I am not aware of issues.  Praise your fellow team members too!  Communicate the “good jobs”!  Please tell me the fabulous things either you or a team member did. We are an amazing group of fabulous ladies!  We have a cream of the crop group of people.  We all have different skills to bring to the table.  Share your knowledge, no egos, no favorites, no cliques.  We are here to boost each other up.  We are hard working women with families at home.  Let’s make this a great place to come work!  I am grateful that I get to come work with all of you every day! Keep up the great work!

Erika