Housekeeping

Hello,

We have a new blue bin on wheels outside that is for recycling.  The recycling company may not accept it.  If not, we’ll need to go back to our other container.  Please let me know if they don’t pick up our recycling in that container.

Please do not put any blankets, towels, etc. by the water heater and/or the dryer vent.  This is a fire hazard.

Thank you

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Schedule

Hi everyone,

I have the schedule done through June 16th.  Thank you to everyone for being flexible with the schedule.  I really appreciate it.  I have only one doctor working May 15th and June 5th.  Does anyone want to volunteer to take either of those days off?  I’m ok if no one wants to but please realize there will be a lot of people here so I need everyone to stay busy by cleaning and/or  getting some misc. things done.

Thanks again! Erika

 

 

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A few things….

Hi everyone,

Thank you for all your hard work!  There is a few things we needed to go over so please see the list below.

  1. Please triple check all prescriptions and have two people initial the chart copy of the prescription. Check that it is the right medicine, right mg, right quantity and the right directions.
  2.  Please triple check all charges and make sure that we are charging for preventative care exams.  Please see if the patient is due and be sure to charge for it.  (Receptionists please double check).
  3. Please wipe your shoes and check your shoes before going upstairs.  From parking next door and walking through the grass we are getting mud on the carpet going upstairs.

Thank you so much!

 

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Team Meeting 5/22

Hey everyone!

We are planning on having a team meeting on 5/22.  Of course at that time we’ll address any concerns or questions but we also will be reviewing  OSHA and hospital protocols!  Yay!  We will be trying to make it as fun as possible!  You will not want to miss it!  There will be prizes!!!!

We also want to welcome Ashley!  She will be joining our team on April 30th.  Please help her feel welcome and help her out as much as you can!  Welcome Ashley!  Glad you’re here!

Thank you to everyone for all of your hard work!  We very much appreciate it!

Erika

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Team Meeting

We are going to just have one team meeting on 3/15.   We are cancelling the meeting on 3/13.  Please make every attempt to be at this meeting.  Thank you.

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Employee Surveys/Team Meeting

Hey everyone,

Please remember to hand in your employee survey if you have not already.

We will be having  team meetings and discussing the surveys on March 13th and March 15th.  Please make it to at least one of the meetings.  Thank you.

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vacation time

Hello,

It’s getting to be that time of year when people start planning vacations!  Yay!  Please be sure to get your time off in to me as soon as you know of dates that you will be requesting off.  Two people have requested the week of April 8 off so we will not be able to have anybody else request for time off that week.

We will have the cork board upstairs be for employee of the month and for gold stars!

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1/8/18

Happy New Year!  It’s going to be our best year yet!  Please read entire memo and leave your initials in the reply so I know you have read the memo.  Thank you!

We have added a price increase to most of our services and products.  Please check the prices and be mindful of the changes when quoting prices.  We have tacked on a $2 clerical fee to the Oakland county licenses as well.

Please keep “Fear Free” in the back of your mind when your seeing, handling, talking to patients.  Also try to correlate vaccines, bloodwork, hwt for our fearful patients so they do not have to come in as often!!  Try to minimize their visits to twice a year if possible.

Technicians/assistants:  please double check the vaccine sticker to make sure the doctor did not miss anything that is due!!  Please be their double check system.

We have changed the estimates to print only one copy.  Please use that copy to put in the patients file.  You can ask the owner if they’d like a copy e-mailed to them.  If so, then email them a copy.

We are going to try to have more meetings!!  The only way to realistically make that happen is to have multiple meetings within the departments.  There will be two reception meetings :1/23 and 1/25 so receptionists please be sure you make it to one of the meetings.  It will be during lunch.  Make sure to bring your lunch that day.  We will need a team member to work in reception during their meetings.

Technician/assistants:  your meetings will be 1/15 and 1/18.  Make sure you make it to one of the meetings.  It will be during lunch.  Make sure to bring your lunch that day.

Due to popular demand, we are bringing back the gold stars!  We will still have an employee of the month as well.  Please make an effort to keep the gold stars conversations as positive as possible.  The gold stars are meant to be a positive thing and a way to recognize team members!!  Please recognize a team member and give them a gold star if you see them doing something outstanding!!  Please keep any negative comments to yourself and please do not be offended if you do not get a gold star or if someone got a star for something you did as well!  There will be no prize for the gold stars.  They will be used as a recognition program.  Either the gold stars or the employee of the month will be moved to the free board that is upstairs.  I don’t care which is which…you tell me!?

We will have one doctor weeks in February.  We will not cut hours as long as everyone can stay busy!  We will make a list of things that need to be done.  For example: cleaning, maintenance, and cleaning the house next door.  Please be ready to jump in and be helpful to do these things that need to be done!  People may be sent home if people are not staying busy and getting things done.

Ideas, comments, suggestions?  Let me know.  Thank you!

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January

Hello,

Thank you to everyone for all your hard work and for your flexibility with the schedule!  We are trying our best to be as fair as possible so we really appreciate your understanding.

Our Christmas party is set for January 12th.  Any ideas or suggestions on what you want to do??

Receptionists:  Please try very hard to slow down and triple check yourself when closing.  There have been a lot of deposits that don’t add up.  For instance:  your care credit deposit doesn’t match what the computer says you should have or your credit card totals don’t match what the computer says you have.  So please triple check your figures and if you can’t figure it out then please leave me a note stating the date and what you couldn’t figure out with the deposit so I can pick up where you left off an get it fixed.  Thank you.

All spay suture removals can be made with technicians as along as that’s all it is…just a suture removal!

I need three volunteers to take January 8th off.  It will only be Dr. Napiwocki seeing appointments.  That is the only date as of now that I need people to take off in January.  Thank you!!

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Outpatient Reminders

Hey ladies,

I hope you are all having a good time this week and enjoying all the fun gifts!  We certainly do appreciate all of you and everything you do!

Just a friendly reminder (but a serious reminder) that cell phone usage and personal conversations need to stop when a receptionist tells you there is an appointment in a room, a tech appointment is up front, when a doctor comes in to the lab or when a fellow team member needs help with something.  I understand and support that there are times we need to take care of things on our phones and I understand and support the friendships here and the friendly conversation among everyone….but those things have got to stop when work needs to be done!  Everyone needs to put forth an effort to get into the room to get a history, grab the tech appointment, help the doctor or fellow team member and put your conversation on hold and/or put your phone down and come back to it at lunch or down time.  Thank you!  Let me know if you have questions or concerns!

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