A few housekeeping items

Hi Team!

Thank you for your hard work!  Just fyi- we have had ads out now for a while looking for a vet but unfortunately we haven’t had any luck yet.  We are still very actively looking and hopefully we’ll find someone soon.  In the mean time, please continue to do the best you can with getting patients in to be seen.

Please, please, please remember to be patient with one another, respect each other, stay positive and professional.  Team work is crucial so please keep in mind how you can contribute positively and negatively to the team.  Please work together, help each other out, be friendly, smile and be happy to help each other out.  Some times the tone of your voice, roll of the eyes, a heavy sigh can pretty quickly put a damper on the day, so please keep that in the back of your mind.  We have the privilege to work with amazing people so lets continue to work on having an amazing team that works well together!!:):)

I’m re-vamping the end of night check list so please look that over carefully and make sure ALL the things are getting done every night before you leave.

The integrative/rehab center has really taken off!  We are so excited to have Dr. G and Dianna available to provide these awesome services.  We are still trying to trouble shoot and figure out how we can smoothly have Dianna and Dr. G work over there and here so please help out as much as possible!  We want to implement and reiterate a few things to help them out as much as we can:

1. RECEPTIONISTS!! Please have the charts prepped for the rehab/integrative appointments.  (Have the paper work in the chart completely filled out).  If it’s a new patient then have the client fill out the authorization form (FRONT AND BACK).  PLEASE HAVE THIS DONE PRIOR TO DIANNA COMING TO TAKE THEM OVER.  THIS WILL HELP MANAGE TIME BETTER AND MORE EFFICIENTLY!!!
2. Dianna will have her cell phone on her.  Please text her and communicate with her to let her know that there is an appointment waiting, etc.
3. Dr. G has Dianna and one other tech working with her each day she is at the house.  Dianna will have her cell phone on her so I want Dr. G’s other tech to also have her cell phone on her.  Dianna will text you medications, food, home care sheet, etc. that need to be put together for the patient they are working on.  Please work on that efficiently so that everything can be done (or almost done) for the client when they come over to check out. (again this will better manage time). If texting is too difficult then call each other!!  The other tech can have a piece of paper and write everything down if that’s easier.  I would like this tech to finish up with the client while Dianna gets the next appointment over to the house and going.
4. Dianna has rehab appointments on Thursdays.  Obviously this is not ideal but the only time these clients can come in.  So the two technicians who are working in surgery with Dianna, (Usually Carrie and Courtney) please help her out as much as you can so it lessens the stress load on her.  (Help get patients down and recovered, feed her patients, help with pulling iv’s, home care sheets, meds, etc., do a dental or part of a dental so she can eat lunch or get other things done if needed)  Again, that will help manage time better.
5. Please communicate with Dianna and/or Dr. G at night before you leave to see if they  have a patient that they are working on still or if they need any help with cleaning up or straightening up from the day. (Text Dianna) We will need to leave lights on and a computer in the lab and reception on for them if they still are working on a patient.  I’d like Dr. G’s other tech to stay to help finish with the patient they are working on if needed.  If they are finishing up with a patient but don’t need any help with anything then make sure to still leave lights and two computers on for them but make sure the doors are locked to the hospital.  They will need to use the employee entrance and then let the client in.

Thank you!  This is a work in progress so we will be trouble shooting for a while!  Please offer any suggestions you may have.

I appreciate each and every one of you!  Thank you for all that you do!