Important Info

Hey everyone!

I want to welcome Jaime and Carrie to our team!  These ladies are fantastic and will be amazing additions to our team.

Please help them feel welcome, help train them and help with any questions they may have.

Please submit to me any schedule changes/requests asap for the fall so I can get the schedule worked out for September.  We try our hardest to be as flexible with the schedule as possible and offer the schedule to you all that works for you.  Please understand, though, that we are a business and need all shifts filled to be able to operate appropriately.  There may be shifts that you may not love but is necessary to work.

Please work very hard at trying to remember to clock in and out.  It is impossible for me to stay on top of everyone’s schedule, times, etc.  It is very important that these times are accurate for payroll.  If you forget to punch in, out, or if your times look inaccurate in the computer then leave me a note ON MY DESK NOT IN MY BOX.  Thank you!

All shipping charges are included for all lab tests that have codes in the computer.  If you are adding a misc. lab test and it needs to be shipped then you will need to add the shipping and handling code to take care of those additional fees.

Please make sure you are getting drivers license numbers and birth dates for all controlled substances that are dispensed.  This is not a hospital policy, this is a State of Michigan requirement that is regulated by the DEA and will revoke licenses, issue fines, etc. if the protocol is not followed through.  Please understand the importance of the matter and follow through.

Please make sure you are filling out the PHCP monthly payment form for Payment Banc thoroughly and correctly.  I need all the owners info, phone number and email address written on the form .  I need the credit card number and expiration date on the form with the type of PHCP and the correct monthly payment and total payment.  All of this needs to be legible!!!  Do not take short cuts with this!!  The monthly and total payments are incorrect most of the time.  Triple check yourself!

Please follow the doctors schedule in the computer.  Please save the red areas for same day medicals, emergencies, etc. Do not book those before that day. Those are there for same day issues for people that need to be seen that day.  Please be realistic on how you are scheduling.  For example, we can not double book a doctor with two medicals then have a 10 minute medical after that, then a euthanasia that’s booked for 20 minutes after that and think that the doctor is going to stay on time and be able to give each patient and client the time they deserve.  Please do not book dentals and surgeries beyond what is open in the computer with out asking.  For example, there are days where I only allowed time slots for 2 surgeries and 1 dental.  It is that way because we have skeleton staff available that day and have to be realistic about what we will be able to get done.

We have been very busy and we appreciate everyone’s hard work and dedication.  Please know that it does not go unnoticed……..

Laurel-thank you so much for all your hard work in reception when you were by yourself.  You did an amazing job!  I appreciate how awesome you are at multi tasking and how amazing you are with all the phone lines!!

Beth-thank you for all your knowledge!  You are a wealth of knowledge.  And for also being “a therapist” for our clients.

Heather-thank you for all your hard work with appointments, keeping up with stocking, helping out back in surgery when packs, floors, laundry need to be done.  You are a super star!

Dianna-thank you for multi tasking.  Rehab, technician, receptionist, etc.!  You are amazing!  Thank you for cleaning the food closet!!  I seriously can not tell you how much I appreciate that!  I dread ordering food every week because I don’t want to have to face that closet!! Also, thank you for being the dental radiologist extraordinaire!!!!! You have amazing skills!

Katie-thank you for all of your knowledge and willing to multi task and work hard!!!  Thank you for being so flexible and so willing to help out with the schedule.  I appreciate it!!!

Jenna-thank you for being almost ready to pop and still working your tail off!!!  With swollen ankles and everything!!!  You are seriously a super star!!  Still working 40 hours, doing a great job, willing to help out and still having a smile on your face.  I appreciate it!  You are amazing!!!

Jaci-thank you for being the “Jaci of all trades”!!!!!  You are always so polite, happy and willing to help out where needed.  Thank you for your flexibility, multi-tasking and always so willing to help take things off my plate.  I can’t tell you how much I appreciate that!!

Jenny-super woman!!  You have a full time job at home with your kids and horses but yet still come to work here always ready to go, stays positive and I really feel you put your whole heart and soul into your job.  I appreciate your dedication!!!  You come to work sick, tired, and no one would know!  You are an amazing person!  You are always so willing to learn and always willing to help out!!!

Jaime-you are doing great!  It’s a huge change of life to change jobs.  You are doing an amazing job!  Keep it up!!  We appreciate you adjusting to our protocols! You are so open to learning new things which is so great!

Carrie-you are doing an amazing job!  You are so willing to jump right in, learn, and you stay so positive through all the craziness.  Thank you!!

Dr. Nap-you are my hero!  Seriously.  You are amazing.  You are a breath of fresh air.  You are so positive, so strong and I appreciate how dedicated you are to your job while having to go through an extremely tough time physically and mentally.  Keep it up girl, you’re almost there!

Dr. Rutsey-thank you for always teaching and for always staying on top of all new things in the medical/veterinary world.  Thank you for multi-tasking and being such a great part of our team.

Dr. Putt-we wouldn’t be here with out you!!  Thank you!

Please also remember that we have an open door policy.  Please let me know of any issues, concerns, frustrations, questions. We are very busy but want to have a great morale and working atmosphere for everyone.  Thank you!!

Erika