1/8/18

Happy New Year!  It’s going to be our best year yet!  Please read entire memo and leave your initials in the reply so I know you have read the memo.  Thank you!

We have added a price increase to most of our services and products.  Please check the prices and be mindful of the changes when quoting prices.  We have tacked on a $2 clerical fee to the Oakland county licenses as well.

Please keep “Fear Free” in the back of your mind when your seeing, handling, talking to patients.  Also try to correlate vaccines, bloodwork, hwt for our fearful patients so they do not have to come in as often!!  Try to minimize their visits to twice a year if possible.

Technicians/assistants:  please double check the vaccine sticker to make sure the doctor did not miss anything that is due!!  Please be their double check system.

We have changed the estimates to print only one copy.  Please use that copy to put in the patients file.  You can ask the owner if they’d like a copy e-mailed to them.  If so, then email them a copy.

We are going to try to have more meetings!!  The only way to realistically make that happen is to have multiple meetings within the departments.  There will be two reception meetings :1/23 and 1/25 so receptionists please be sure you make it to one of the meetings.  It will be during lunch.  Make sure to bring your lunch that day.  We will need a team member to work in reception during their meetings.

Technician/assistants:  your meetings will be 1/15 and 1/18.  Make sure you make it to one of the meetings.  It will be during lunch.  Make sure to bring your lunch that day.

Due to popular demand, we are bringing back the gold stars!  We will still have an employee of the month as well.  Please make an effort to keep the gold stars conversations as positive as possible.  The gold stars are meant to be a positive thing and a way to recognize team members!!  Please recognize a team member and give them a gold star if you see them doing something outstanding!!  Please keep any negative comments to yourself and please do not be offended if you do not get a gold star or if someone got a star for something you did as well!  There will be no prize for the gold stars.  They will be used as a recognition program.  Either the gold stars or the employee of the month will be moved to the free board that is upstairs.  I don’t care which is which…you tell me!?

We will have one doctor weeks in February.  We will not cut hours as long as everyone can stay busy!  We will make a list of things that need to be done.  For example: cleaning, maintenance, and cleaning the house next door.  Please be ready to jump in and be helpful to do these things that need to be done!  People may be sent home if people are not staying busy and getting things done.

Ideas, comments, suggestions?  Let me know.  Thank you!