1/23/14

Hello everyone,

Well, we have been staying pretty busy for it being our “slow season” which is great.  Keep up the great work!!  I’ve been trying to set up a team meeting but there just doesn’t seem to be a good time to sit down and go over everything since we have been so busy.  Please check the team portal daily because I will be posting everything here.  If there is anything you would like to go over or have any concerns, please post them here.

Please concentrate on your speed on surgery days.  Patient care is obviously our number one priority so we don’t want to put our patients at risk but the speed needs to pick up a little bit back in surgery.  My recommendation is to stay organized, focused and communicate.  Stay one step ahead.  Once you have one patient under anesthesia, prepare for your next patient so when the doctor tells you to get the next patient down you are ready to do so.  Take advantage of the computer in back.  Throw in charges, medication and homecare in between procedures while your back in surgery.  Make sure those things are done before the owner is here to pick up their pet.  So communicate with the doctor and owner on when you think would be a good discharge time knowing these things need to be done.  Dr. Putt and Dr. Rutsey are used to having up to about 8 procedures in a day.  They are used to very fast paced surgery days so please eat your Wheaties and be ready to go!!! Remember to ask me for help if you need it.  I am more than happy to help out wherever needed.

February is dental month.  Anyone who has a dental procedure in February will be put into our drawing to win a gift basket full of pet goodies and a $100 gift card to use here.  Make sure you tell people this when going over treatment plans.

I have ordered pre-addressed packages through MSU to use when sending tests there.  It is through FedEx and will be more cost effective and time efficient.  Use these to send thyroid, low dose dex tests and biopsies.  You will call FedEx to schedule a pick up whenever you have something to send out.  I will have all that info available in the lab for you.

Our free exams are to be used only once per client.  We have had a few clients try to use the coupon more than one time.  If an existing client schedules an appointment and says they have a coupon please look back in their history to see if they have already used one.  If they have please let them know that that it is one per household and there will be a charge of $45 for the exam.  If a client is here and has a coupon but already used one, let them know there will be a fee of $45 for the exam.  We don’t want to lose any clients over this but we also don’t want people taking advantage either.

I hope that’s everything for now!  Keep up the great team work!